01344 778990

admin@fpp-ifa.co.uk

COVID-19




Company Statement

Good afternoon,

We trust this e-mail finds you all keeping healthy and well.

Further to our recent Government guidelines, we are now updating the measures that we are taking to help ensure the ongoing health and safety of our clients, our colleagues and families. Just to reiterate, we intend to remain open for business to continue to provide our ongoing services for our clients.

The actions that we are currently taking are as follows:

• We are continuing to ask all employees to work in rotating shifts at the office and/or work from home otherwise. This means that our landline telephone number is still available, but no more than 2 people will be in the office at any one time.

• All client meetings are not currently being held face to face and are instead being held remotely, with the option of remote meetings either by telephone, Skype or Zoom.

• Patrick, Andy and Alison will also be available on their mobile phones: Landline: 01344 778990 Patrick: 07831 126059 Andy: 07900 895984 Alison: 07538 074311

• We ask that all clients refrain from visiting the office until further notice.

• Employees have been reminded to follow the advice from Public Health England both within and outside the working environment, including regular hand washing and we are not sharing desks/computers.

• We have now implemented robust systems and processes to facilitate better working from home. This is being done in a manner that maintains the security and confidentiality of your information and our employees have been reminded of their obligations in this regard.

The actions that we may decide to take in the coming months are as follows:

• In due course, we will aim to gradually reintroduce fully working at the office, following Government guidelines. The current requirements are that working in the office is necessary, safe and mutually agreeable. Initially, this is likely to continue to be with stringent cleanliness, hygiene and social-distancing measures in place.

We appreciate that these measures may not be ideal or convenient for all clients, but we hope that they will give us the best chance of maintaining health and safety for all whilst also ensuring that we can continue to provide an uninterrupted service to our clients.

Please be reassured that there is little that we cannot do by telephone, Skype/Zoom, post or e-mail and we will keep you posted of any further developments.

Thank you for your understanding and patience during this unprecedented period for us all. If you have any queries or concerns, please do not hesitate to contact us.

Wishing good health to all,

Patrick, Andy, Alison, Emma & Oliver

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Financial Planning Partners Ltd is authorised and regulated by the Financial Conduct Authority. Financial Services Register No: 301132 https://www.fca.org.uk/register.

Financial Planning Partners Ltd Registered Address: 19 Wellington Business Park Dukes Ride Crowthorne Berkshire RG45 6LS. Registered in England & Wales, No. 04555216. Neither Financial Planning Partners Ltd nor its representatives can be held responsible for the accuracy of the contents/information contained within the linked site(s) accessible from this page. The Financial Conduct Authority does not regulate National Savings or some forms of mortgage, tax planning, taxation and trust advice, offshore investments or school fees planning. The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

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